If you notice any smudges, streaks, or fingerprints on the mirrors in your hotel room, you can clean them using the following steps: Spray a small amount of glass cleaner onto a microfiber cloth. Gently wipe the mirror in a circular motion, starting from the top and working your way down. Use a dry microfiber cloth to buff the mirror and remove Check-in is the process of registering guests arriving at a hotel. It usually takes place at hotel reception. During this process, the receptionist checks the data, the hotel voucher if it is the case, and guests are assigned to a hotel room and give them a room key or access card. If they have luggage, they are taken to their room.Merchant Rate: A business model used by OTAs to markup hotel net rates to sell to the public. MICE: Industry acronym for Meetings, incentives, Conference, & Exhibitions. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis.
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Put this hotel customer experience guide to use! 3. Prioritize a "just like home" environment. Some of the guests staying at your hotel during an event travel often — especially the planners. There are a few small touches you can make that will drastically change the customer experience.
General Hotels Vocabulary. Hotel – hotels can be small boutique establishments or large chains (e.g. Holiday Inn). Hotels usually have a restaurant and bar, so you can eat there at night. Bed and breakfast (also called b & b) – B&Bs are normally smaller and cheaper than hotels. They are usually independent establishments offering breakfast
What is hotel inventory management? Effective inventory management for hotels involves both creating and managing demand, and maximising returns. The investment backing a hotel is tied up in its rooms and the returns can only be gained from selling those rooms optimally. The main considerations for hotel inventory management include pricing
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